iPRO is bound by privacy principles and various legislation that applies in relation to any Personal Information collected by iPRO.
This document outlines iPRO’s policy for the protection of Personal Information collected in accordance with the Privacy Act 1988 (Commonwealth) and New Zealand Privacy Act 1993.
In this Policy:
“Act” means in the case of users based in Australia the National Privacy Principles contained in the Privacy Act 1988 and in the case of users based in New Zealand the New Zealand Privacy Act 1993.
“App” means the contractor safety and compliance applications developed and managed by iPRO, including the web applications hosted at www.ipro.net and the iPRO mobile applications available on the Apple App Store and Google Play.
“Personal Information” is defined in the Act as “any information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion”. Such information may include your name, phone, mail, email, date of birth, your interactions with our App and other information you choose to provide or are required for the purposes of dealing with iPRO as a customer, potential customer, supplier, job applicant, stakeholder, contractor or in some other capacity which may identify you.
“iPRO” refers to iPRO Group Pty Ltd (ACN 160 608 195) and its related entities.
3. How Personal Information will be Collected
iPRO may collect Personal Information directly from you, including your name, address, contact number, email and other personal details when you:
Contact us by phone, mail, email or in person; and
Visit our website or use our App
Device type and versions;
Browser type and version;
Pages viewed whilst using the App; and
Activity logs associated with App usage
Should you provide iPRO with Personal Information about another person, you must obtain their consent and let them know about this policy, prior to giving their information.
iPRO may also collect Personal Information from third parties, such as third-party service providers, credit reporting agencies, law enforcement agencies and government entities.
4. How your personal information may be used
iPRO’s use of Personal Information will be limited to:
For the purposes of facilitating the aims of the iPRO platform (eg. Contractor compliance);
Answer your questions and to provide you with information regarding products and services of iPRO;
Provide you with customer service;
Meet our legal obligations;
Manage and resolve any complaints and issues;
Carry out internal administrative functions;
Monitor and record phone calls for the purposes of training and customer service;
Gauging visitor traffic, trends and delivering personalised content to you;
Other purposes with your consent, whether written, verbal or implied; and
In accordance with permissible uses under the Act
iPRO will not use or authorise the use of your Personal Information for any purpose other than as set out above or for any other purpose made known to you at the time of collection of your Personal Information.
Your Personal Information will not be shared, sold or disclosed for any other purpose.
5. Disclosure of your personal information
iPRO will only disclose your Personal Information to a third party in the following circumstances:
To any third party organisation for any authorised purpose;
To your representative with your consent, which may be given in writing, verbal or implied from your conduct or as nominated by you as your executor, trustee or legal representative. We will take reasonable steps to ensure that your representative undertakes to protect your privacy; and/or
To iPRO’s accountants and legal advisors, information technology service provider, financial institution, law enforcement agency or government authorities as reasonably required.
6. Protection of your Personal Information
Personal Information collected by iPRO will be stored by iPRO in hardcopy and/or electronic form. iPRO takes reasonable measures to keep all Personal Information secure and protected from interference, misuse, or loss and from unauthorised access, modification or disclosure and will be restricted to persons properly authorised.
If iPRO determines that your Personal Information is no longer needed for the particular purpose it was collected, iPRO will take reasonable steps to destroy or permanently de-identify that Personal Information.
7. Access to your personal information
You may request access to your Personal Information held by iPRO by writing to iPRO at the address stated below. Where iPRO holds information that you are entitled to access, it will endeavour to provide you with a suitable range of choices as to how you access it at your expense.
Access to Personal Information may be refused in certain circumstances, such as where it would impact the privacy of others, for legal reasons, prejudicial to an enforcement body, reveal commercially sensitive information, pose a risk to the life or safety of an individual or if the request is frivolous or vexatious.
If you believe that your Personal Information held by iPRO is incorrect, incomplete, inaccurate or irrelevant, please contact iPRO firstname.lastname@example.org.
8. Website and Application
Whilst our App operates in a secure environment and is professionally hosted, when using the App you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although iPRO strives to protect your Personal Information, iPRO does not warrant the security of any information transmitted to it over the Internet. Any information transmitted to iPRO over the Internet is done so at the risk of the person or organisation transmitting the information;
To improve your experience on our App we may use “cookies”. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our App may place on your computer as a tool to remember your preferences. You may refuse to use the cookies by selecting the appropriate settings on your browser, however if you do this you may not be able to use the full functionality of our Website;
9. Complaint or Further Information Required
Telephone: (Australia) + 61 1300 995 095 / (New Zealand) +64 (9) 282 1175
Mail: Attention: Privacy Officer, iPRO Group Pty Ltd, Suite 8, Level 4, 100 Harbour Esplanade, Docklands , VIC 3008, Australia
We will respond within 30 days. Any breach of this Policy will be investigated and appropriate action will be taken to prevent any further breach.
In Australia, further information on privacy legal requirements can be obtained from the Australian Information Commissioner at www.oaic.gov.au or by phoning 1300 363 992.
In New Zealand, further information on privacy legal requirements can be obtained from the Privacy Commissioner at www.privacy.org.nz or by phoning 0800 803 909.
Last updated: 7/2/2022.